Privacy policy

Last updated: July 2026

Data controller

PrimeCare Medical, headquartered in Abidjan, Côte d'Ivoire, is responsible for processing the data described below. For any questions, contact us at contact@primecaremedical.ci.

Data collected

This website collects personal data in two specific cases:

• Contact form: when you fill out the form on the Contact page (first name, last name, email, message), this information is recorded in our systems and used to respond to you and, where applicable, for follow-up (prospecting).
• Language preference: a technical cookie (site_lang) remembers your language choice (French or English) so you don't have to select it on every visit. This cookie contains no personal data and is not used for advertising purposes.

Additionally, data may be transmitted when you voluntarily click on one of our other contact channels:

• Email (mailto:): your email client opens, and any data you choose to include is subject to your email provider's own policy.
• Phone (tel:): opens your device's call application.
• WhatsApp: you are redirected to the WhatsApp application, published by Meta, whose data processing is governed by its own privacy policy.
• Google Maps: the directions link redirects you to the Google Maps service, governed by Google's privacy policy.

Cookies

This website uses only a technical language-preference cookie (site_lang), required for the website to function properly. It does not use any tracking, advertising or analytics cookies, so no consent banner is required for this strictly functional cookie.

Purpose and legal basis

Information submitted via the contact form or our other channels (email, phone, WhatsApp) is used to respond to your requests (orders, quotes, partnerships, support) and, where applicable, for commercial follow-up. The legal basis for this processing is PrimeCare Medical's legitimate interest in responding to inquiries and developing its business relationships, or the performance of pre-contractual steps at your request.

Retention period

Correspondence (emails, messages) is kept for as long as necessary to process your request and, where applicable, the resulting business relationship, in accordance with the legal retention periods applicable in Côte d'Ivoire.

Your rights

In accordance with Ivorian law n°2013-450 on the protection of personal data and the powers of Côte d'Ivoire's Telecommunications/ICT Regulatory Authority (ARTCI), you have the right to access, rectify, object to and delete data concerning you. To exercise these rights, contact us at contact@primecaremedical.ci.

Security

This website is served over HTTPS and applies a strict Content Security Policy (CSP) to limit browsing-related risks. No data is stored on our servers simply by visiting the website.

Changes

This policy may be updated, particularly if additional data-collection tools or analytics were to be added to the website. The date of the last update appears at the top of this page.